Frequently Asked Questions

FAQs

Are you licensed and insured?

Yes! Queen Clean is fully licensed, bonded, and insured to perform professional cleaning services in Bozeman, MT and the surrounding areas.

How long have you been providing cleaning services?

Queen Clean was founded in June of 2017. Our owner grew up helping clean local churches and has years of hands-on experience, which contributes to the high standards we maintain today.

Do you provide your own cleaning products?

Yes, we bring all necessary cleaning products with us. If you have allergies or prefer specific brands, we’re happy to use any products you provide.

How many people will be cleaning my property?

That depends on the size of your property. We tailor our crew size to match the scope of each job.

Will the same people clean my property each time?

Yes. We prioritize consistency and relationship-building. The same cleaner or small team will typically clean your home or business each visit, unless there is a staff change.

Do you use natural cleaning products?

We primarily use natural and non-toxic products. In rare cases that require stronger solutions, we avoid harsh chemicals like bleach, ammonia, and aerosols whenever possible. Let us know your preferences and we’ll be happy to accommodate.

Are pets okay while you’re cleaning?

Yes, we love animals! As long as your pets are friendly and well-behaved, they’re welcome to be around while we clean.

Can you provide an estimate?

We can provide detailed estimates for commercial and construction cleanings. For residential jobs, it varies based on the scope, but we’re happy to work within your budget.

How long does a typical cleaning take?

This depends on the job, but we do have a 3-hour minimum for all cleanings.

Are you accepting new clients?

Yes! We’re currently accepting new clients and would love to hear from you.

Do you have references?

Absolutely. We can provide references upon request, or you can view many of our 5-star reviews on our Facebook page or Google profile.

How far in advance should I schedule?

We recommend booking at least two weeks in advance. However, we do offer next-day cleanings for an additional rush fee when available.

Should I tidy up before you arrive?

It’s not required, but picking up clutter ahead of time allows us to focus more of our time on actual cleaning.

Do you do dishes and laundry?

Yes, we offer both dishwashing and laundry services. Please reach out by phone or email to discuss pricing and options.

Do you accept tips?

Tipping is never required, but always appreciated. 100% of any tips go directly to the cleaners who serviced your home or business. While not expected, tips are a great way to show appreciation for a job well done.

What is your cancellation policy?

Cancellations made with less than 24 hours’ notice will be charged 100% of the scheduled service cost. Cancellations made with less than 48 hours’ notice will be charged 50%. Exceptions may be made in cases of emergency.