Frequently Asked Questions
At Queen Clean we wanted to provide a list of some of the most frequently asked questions we receive. This will hopefully answer many of the questions you have about our company. If you have any questions not covered in this FAQ, feel free to reach out to our team today by phone at (406) 219-7280.
Are you licensed and insured?
Yes, at Queen Clean we are fully licensed, bonded, and insured as necessary to perform cleaning services in and around the Bozeman, MT area.
How long have you been providing cleaning services?
At Queen Clean, we are a second-generation cleaning company. Our owner cleaned with her mother’s company for decades before starting her own company roughly 5 years ago. This level of experience allows our team to provide the highest level of service possible to all of our clients.
Do you provide your own cleaning products?
Yes, we arrive at your home or business ready to work with all the necessary cleaning products. However, if you have certain allergies or prefer to use certain brands of cleaning products, we’re happy to use any products you provide.
How many people will be cleaning my property?
Typically, there will be 1-2 people cleaning your property depending on the size of your home or business as well as our workload. Our owner, Victoria is typically on site for most cleaning jobs.
Will the same individuals be cleaning my property each week?
Yes, at Queen Clean it’s our goal to build lasting relationships with our clients which is why the same individuals will be cleaning your home or commercial property week after week.
Do you use natural cleaning products?
Yes, we use natural cleaning products the majority of the time when working with our clients. In certain extreme situations, we may have to use harsher chemicals, but we try our best to stay away from Bleach, Ammonia, Aerosols, and other very strong chemicals. Feel free to discuss any concerns you may have related to cleaning products, and we will do our best to accommodate your needs.
Do you allow pets while you are cleaning?
Yes, we love pets and have no problems provided they are well behaved.
Can you provide an estimate?
For commercial and construction cleaning jobs we can absolutely provide an estimate. For residential jobs, it can be a bit harder depending on how much cleaning needs to be done. We do our best to work within our client’s budget so reach out to us to discuss your specific cleaning needs and we’ll do our best to meet if not exceed them.
How long does a cleaning job typically take?
It depends, but we have a 2 hour minimum.
Are you accepting new clients?
Yes, we are accepting new clients and would love to add you to our client list.
Do you have references?
Yes, we can provide references or you can browse our Facebook page to see a number of top-rated reviews.
How far in advance do I need to schedule?
We try to book at least 1 week in advance, but if you have a special request we will do our best to accommodate your needs.
Do you want us to pick up around our home before you arrive?
You can if you would like, but it’s not required. We often tell people that if you do pick up before we arrive it allows us to spend as much time as possible actually cleaning.
Do you do dishes and laundry?
Yes, we can do dishes and laundry and can discuss our pricing for these services over the phone or by email.